ig.NET Support - Integrated Geochemical Interpretation Limited IGI Ltd

Support & Maintenance

› Ig.NET customers invariably subscribe to our Support and Maintenance scheme, whereby they are able to obtain help and advice from IGI's expert users either by telephone or e-mail. Expert advice is also available in the unlikely event that you encounter difficulties in installing p:IGI from our ig.NET Technical Lead.

› Subscription to ig.NET Support and Maintenance also means that your company will receive every upgrade that occurs to ig.NET. Upgrades include revised and expanded geochemical content as well as improvements to the software design and functionality. Currently we typically release a new version of ig.NET ever 12-18months.


Ig:NET FAQ and User Forum
› We have put together an FAQ from commonly-asked or interesting questions from our users. This can be found within the ig:NET User Forum, and should continue to develop as new questions are asked, so please check back regularly. If you can't find the answer to your question in the FAQ, then please either submit your question to the FAQ, or contact us on info@igiltd.com. We may include your question (anonymously) on our FAQ if we think the answer will be of interest to other users.

The User Forum was created to:
› Allow new and existing ig.NET users to discuss the current version of the ig.NET software.

› Collect together hints and tips on using ig.NET, and for users to share these with other users.

› Provide an opportunity for new and existing users to suggest and discuss features you would like to appear in future releases of the ig.NET software.

› ig.NET users will need to sign up to the forum before they are able to view existing discussions and create new topics which is free. Once subscribed, members can opt to receive e-mail notification of new postings to the forum or a particular topic, or subscribe to RSS feeds.

The User Forum currently contains the following areas:
› Information for new forum members

› Ig.NET improvments, Wishes, Ideas

› Problems using ig.NET (Technical Support)

› Installation help and problems using ig.NET (New for forum)

› Downloads